Roadside assistance - in detail, what is this service ?

Roadside assistance is a service to help people involved in a disaster, accident or emergency while travelling by car or other types of vehicles.

This service includes manipulations such as repatriation of vehicles with a specially adapted machine for this type of roadside assistance, which can be with a mobile or fixed platform, for cases requiring the transport of more than one vehicle, some machines have a so-called "fork", which is part of the machine, in another case with a different combination is attached an additional platform or wheeler.

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Brief history:

In the past, cars were simply set up and easy to repair, most motorists were able to fix their own breakdowns even on the road. With time, things changed as new and more sophisticated cars came out, in the cities many of the residents were not trained in the technical, for that and there were most problems or a long way away.

Bulgaria:

In 1957, on July 3, the first Bulgarian non-governmental organization named. The Union of Bulgarian Motorists (SBA). Before and after that, mainly if there were people in distress from a natural disaster, a Bulgarian military unit was called in. Civil Protection. After the 1990s, many private companies were established in this area

UK:

The first established state organization was in 1897 named The Royal Automobile Club

Germany:

First Private Club - 1902 - Allgemeiner Deutscher Automobil-Club

US:

First American private organization -1927 - American Automobile Association and Canadian Automobile Association. Later, a state department was established which had special patrols serving main arteries and highways.

In Europe, such organisations were also set up, most of them state-owned and provided in the form of "Civil Liability".

Some car companies, in turn, have started offering their customers a free or temporary vehicle when they purchase one.

Detailed information about the service:

Roadside assistance

You call a company of your choice offering the service, you briefly explain what happened, what type of car you are with, passenger car, light car, tractor or other. A member of staff arrives with you on the spot. If the damage can be repaired on the spot an attempt will be made to do so. Some companies, do not have competent persons with technical data and do not offer such an addition, but only to transport your vehicle. The fixing of the damage also includes the replacement of the tire, rim, and the delivery of such. Repair of chassis, engine and other

Delivery of consumables, parts and supplies.

If you have a damaged rim, you do not have a spare tire available, most companies offer replacement, as well as delivery of tires and rims so that they can be replaced and you can get home, without the need for repatriation. Some also offer delivery of gasoline, oils, antifreeze, water, even survival supplies if there is an obstacle that cannot provide access for a roadside assistance vehicle to tow you. In such a case, survival supplies can be left (God forbid, to anyone!).

Car transportation

This goes a bit out of the topic Road assistance, rather here is already the so-called repatrak or repatriation, which would mean transporting or moving vehicles not on their own. In this service, anyone who, for example, is out of the country but has sold or given someone to drive his car, can order a " repatrak " ( mps type roadside assistance ) to transport the given car from point A to point B, ie to the new driver or location. Also if you need to move a car with engine or chassis damage parked somewhere to a repair shop. Cars purchased from a shop or dealership can also be transported to their new owner or first location where they will be home. There is also no problem to transport cars for MOT if they are expired. ( We advise you, who has this possibility, not to risk driving a documented irregular car ). And other manipulations.

Registration with the Traffic Police

Not all, but most offer a similar option, in which they can take an unregistered vehicle or one for re-registration to the traffic police. This can be done with or without the owner. Imagine that you are at work and do not have time to wait in long and physically long queues, but you have the opportunity to send someone who will do this for you. You will save time waiting, in addition, your working day will be paid when you are at work, and not when you are absent, that is, in some cases someone will also save costs. This is a very useful option.

The word repatrak is slang and does not exist in the dictionary. The principle name is Repatriation or repatriating car / vehicle, but it was later shortened to repatrak.

On-site technical assistance

The mobile technical assistance of Naidenovi Auto provides the following services:

Fuel delivery (the cost of the fuel is paid by you);

Installation or repair of wheels;

Unlock the car doors;

Starting the engine with a discharged battery.

Sources:

Some of the quotations are published with different content and in Wikipedia  Historical details for the article are taken from Roadside Assistance article written in English

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