Save time and nerves with our company's service Naydenovi Auto – transportation of cars under warranty to a car service or company address. To avoid additional problems when returning the car under warranty, rely on roadside assistance, which will safely remove your vehicle without causing additional damage.

Before returning the car, you need to know:

  1. how to use the car so as not to lose the warranty (technical details);
  2. how to behave correctly when preparing a car for return (legal subtleties);
  3. what is the significant disadvantage of the car;
  4. What is the warranty period of your car and what to do if your repair is denied.

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Everything you need to know about a car under warranty

Let's start with the basics: let's understand what a warranty period is, how long it lasts, and why it's needed.

The warranty period is specified in the Consumer Rights Protection Act:

The warranty period is the period during which, upon detection of a defect in the product, the manufacturer or seller is obliged to satisfy the consumer's requirements established in an article of the law.

While the car is under warranty, if something breaks, you can:

  • return the car;
  • exchange it;
  • request a repair;
  • ask for a discount on the car.

Since a car is a technically complex product, there is a special procedure for submitting return requests. It can be formulated in four theses:

You can only return the vehicle if you find damage (defect).

  1. If a defect is discovered within the first 15 days from the date of purchase, the vehicle can be returned regardless of its severity.
  2. If a defect is found 15 days after purchase, you can only request warranty repair first. You cannot return the car immediately because the product is technically complex. The law gives the seller or manufacturer the opportunity to improve.
  3. Only if the damage is significant, i.e. it is not repairable, or has recurred, or you have two or more damages, or the repair deadlines have been violated – can you request the return of the vehicle.
  4. It is important that within the warranty period the seller is considered to be at fault for the damage. He is the one who must justify himself and prove that the product is defective through no fault of his.

The seller is exempt from liability for problems with the car under warranty if he proves that the defects arose after the goods were handed over to the consumer due to:

  • violation by the consumer of the rules for the use, storage or transportation of goods;
  • actions of third parties;
  • Force majeure circumstances.

In practice, the dealer (manufacturer) will fiercely prove the first point, i.e. that you used the machine incorrectly and that is why it broke down. Also, the dealer may in every way prevent you from collecting evidence, for example, he will try not to provide documents for warranty repairs, because the documents are the main evidence that there were defects and this is not your fault.

It is important to know how long the warranty period is in order to make a claim for returning the car on time. The manufacturer (seller) may or may not determine this period. It is usually indicated in the sales contract and service book. The average warranty period is 3 years and depends on the make of the car. Sometimes it is made very short, for example, one year.

Important: a warranty is a contract. Like any contract, it has certain conditions for its validity. And if you have not complied with them, you have violated the agreement.

What if the warranty period has expired?

You can still return the car. However, in this case, it will no longer be the seller who will have to justify himself, but you will have to prove that there is something wrong with the product.

Conclusion

If the car was damaged not due to your actions, the damage was discovered during the warranty period, it is significant and legally properly registered, then there is every reason to return the car.

Depending on the defect and damage to the vehicle under warranty, you may need to use roadside assistance services.

Call us on GSM:  0878-424-097 / 0879-147-374.

We are correct and excellent professionals!

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